Terms & Condition

Returns Policy :

There is no return policy , order once placed and received by the customer,guardian,security guard,reception cannot be returned back at what so ever may be the condition.


Shipping Policy :

Normal Delivery :

All Order are delivered between 11 am till 8 pm in normal delivery time


Substitution Policy :

If any product you have ordered is not available for delivery on your requested delivery date and delivery address , it may be substituted with next best available flavour , color , shape , size.


Cancellation Policy :

Since items are perishable, same day orders once placed cannot be cancelled, For Orders Cancelled due to any other reasons, Only Coupon Code will be issued.

1. Cakes arrangements shown on our website are indicative. We do our best to give better result than shown. It may be possible that actual arrangement varies due to availability of flowers and other reasons beyond our control.

2. If ordered cake are not available we shall deliver available best quality cake of equal value according to our substitution policy.

3. In case of cakes (being perishable items) if the receiver or any representative is not available at the time of delivery, we shall take the order as delivered.

4. Delivery of certain items may not be possible under certain uncontrollable circumstances. However, you always have a right to get 100% refund of your money.

5. No claim of whatsoever nature under any circumstances will be tenable other than the claim for 100% refund of payment made. All such claims if any, are to be raised within 24 hours of delivery / non delivery.

6. The owners of the site retains the right to refuse any order unconditionally.

7. All claims are subject to the jurisdiction of Court at kaithal, India only.

8. Order after place 6 PM, please connect with our customer care executive for same day delivery.

9. Orders received after 6 PM IST shall normally be processed as next day orders BUT we shall try our best to deliver same day. A phone call after placement of such urgent orders will be appreciated.

13.  We will attempt delivery of the items ONCE. In case the delivery is not executed during the attempt, the customer shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases :

  • Delivery not done due to wrong address.
  • Recipient not available.
  • Premises locked.
  • Wrong phone or Cell or Extension number/ not working/ no reply or not connecting/ reachable and delivery is not done.
  • Recipient refused the products.
  • Delivered the product at the Gate/ Reception/ Neighbor.

Loveandwishes Team